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Shipping & Returns

Shipping & Returns

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Thank you for shopping at Straddle69. We aim to provide you with high-quality products and excellent customer service. This Shipping and Returns Policy outlines the terms and conditions regarding shipping, returns, and claims for misprinted, damaged, or defective items. By making a purchase on our website, you agree to abide by these policies.

Shipping Information:

  1. Processing Time: We strive to process and ship your order as quickly as possible. Please allow 1-3 business days for order processing before shipment. Once your order has been shipped, you will receive a confirmation email with tracking information.
  2. Shipping Methods and Delivery Time: We offer various shipping methods, including standard and expedited options, depending on your location. The estimated delivery time will be provided during the checkout process. However, please note that delivery times may vary due to factors beyond our control, such as customs procedures, weather conditions, or other unforeseen circumstances.
  3. Shipping Costs: Shipping costs are calculated based on the weight, dimensions, and destination of the package. The shipping charges will be displayed during the checkout process.

Returns and Exchanges:

  1. General Returns: If you are not completely satisfied with your purchase, you may return the item(s) within 30 days of receiving the product. To initiate a return, please contact our customer support team at [insert contact information]. Please include your order number, the reason for the return, and any relevant details. We will provide you with further instructions on returning the item(s).
  2. Return Eligibility: To be eligible for a return, the item(s) must be unused, in the same condition as you received them, and in the original packaging. We reserve the right to refuse returns if the item(s) do not meet these criteria.
  3. Return Shipping: The customer is responsible for the return shipping costs, except in cases where the return is due to an error on our part (e.g., wrong item shipped, defective product). We recommend using a trackable shipping method to ensure the safe return of the item(s). We are not responsible for any lost or damaged packages during the return process.

Claims for Misprinted/Damaged/Defective Items:

  1. Submission Deadline: Claims for misprinted, damaged, or defective items must be submitted within 30 days after the product has been received. Please inspect your order carefully upon delivery and notify us immediately if you discover any issues.
  2. Claim Process: To submit a claim, please contact our customer support team at [insert contact information]. Provide your order number, a detailed description of the issue, and any relevant supporting documentation (e.g., photos). We will review your claim and work with you to find a satisfactory resolution.
  3. Resolution Options: Depending on the nature of the claim, we may offer a replacement, refund, or store credit. Our decision will be based on the available options and your preference. We reserve the right to request that the original item(s) be returned or provide alternative evidence to support the claim.

Please note that we cannot accept returns or process claims for items damaged or misused after receipt or for normal wear and tear. Additionally, personalized or custom-made items may have limited or no return options unless there is a manufacturing defect.

If you have any further questions or concerns about our Shipping and Returns Policy, please don’t hesitate to contact our customer support team. We are here to assist you and ensure your shopping experience with Straddle69 is exceptional.

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